Return & Exchange Policy

Return & Exchange Policy

At YUME, most of our collections are released as limited time drops. Once a collection sells out or the drop window closes, it will not be restocked. Because of this, all sales are final — we do not accept returns or exchanges for reasons such as sizing, change of mind, or personal preference.

Damaged or Defective Items

The only exception to our final sale policy is damage or defect discovered upon receiving your order. If your item arrives damaged or with a manufacturing defect, we'll make it right.

To qualify:

• You must contact us within 5 days of the delivery date
• Provide clear photos or video of the damage/defect, along with your order number
• The issue must be present upon arrival — not the result of wear, washing, or use after receipt

Once approved, we'll offer a replacement (if stock remains), store credit, or a refund, at our discretion.

What Does Not Qualify

• Incorrect size ordered
• Change of mind
• Items worn, washed, or altered after delivery
• Claims made outside the reporting window
• Items from past collections that are no longer in stock

How to Report a Damaged or Defective Item

Email customer@yumecollective.co with your order number, photos/video of the issue, and a brief description. Our team will review and respond within 3-5 business days.